Privacy

Eurorack Mechanical Joint Stock Company is committed to protecting the privacy of customers. We comply with legal regulations on personal information security. The customer personal data security policy describes the activities related to the collection and processing of personal data of customers when contacting online on the website. This privacy policy explains why, how to collect, use and protect your information to protect and create peace of mind for customers.

Table of contents:

1. Information collection
- 1.1 Applicable subjects
- 1.2 Scope of information use
2. Purpose and scope of personal information collection
3. Information storage period
4. Persons or organizations that may have access to the information
5. Protection of personal information data
6. Processing of personal data
7. Sharing personal information
8. Customer rights
9. Changes to the privacy policy

1. Information collection

Eurorack collects your personal information when you register to fill out the contact form, receive a quote, or place an order via the website.

1.1 Applicable subjects

Individuals, organizations, and businesses contact Eurorack online and leave information on the website, chat application (Messenger, zalo, ...)

1.2 Scope of information use

This information may include your name, email address, telephone number, company name, address and other information you provide.

2. Purpose and scope of personal information collection

Your personal information used for the following purposes:

Processing orders and related support requests.
Provide the products / services you request.
Improve user experience & customer service to improve product and service quality.
Send promotional information, update new products , or other information related to our products/services.
Perform legal obligations and protect the legitimate rights and interests of the company.

3. Time store information

Customer's personal data will be stored until There is a cancellation request from the customer. In all other cases, personal information will be kept confidential on Eurorack's system.

4. People or organizations that can access the information

Internal parts of Eurorack is involved in supporting and fulfilling contracts with customers.

Information is only disclosed to third parties three in special cases when required by law or competent state agencies.

In addition, customer information will not be disclosed to any other third party.

5. Protecting personal information data

Protecting personal information data is an activity take action to prevent, detect, stop and handle violations related to personal data according to the provisions of law.

We apply appropriate technical and organizational security measures to protect your personal information. We will keep customer information data secure, avoiding loss, unauthorized access or disclosure of invalid information. Your personal information is stored on secure systems and only Only authorized personnel are allowed access.

6. Processing of personal data

Isone or more activities affecting personal data, such as: collecting, recording, analyzing, validating, storing, editing, publicizing, combining, accessing, retrieving, withdrawing, encrypting, decrypting, copying, sharing, transmitting, providing, transferring, deleting, destroying personal data or other related actions.

We only collect and process personal data that customers allow to provide and improve the quality of products and services.

Eurorack Mechanical Joint Stock Company

Address: 5/3 Doan Thi Diem, Ward 1, Phu Nhuan District, Ho Chi Minh City

Email: info@eurorack.vn

Phone number: 028 39 953 088

Thank you for trusting and using Eurorack's services. We are committed to always striving to improve our management system and protect the information and privacy of our customers.